From Mom Shipping Details

• All orders received Monday thru Friday by 12:00pm CST will ship out that day. Orders received after 12:00pm CST or placed over the weekend/holiday will ship out the next business day.

• Our website is not capable of determining valid delivery dates, so please select your dates according to our shipping policy noted above.

• Shipping costs are additional to cost of care packages. Shipping costs are shown below.

• From-mom.com offers Ground, 2-Day, and Next Day Service with Fedex. Fedex delivers M-F. Please see map below for approximate Ground Shipping transit times. The transit times do not include the day the care package is shipped. For example, if there is a 2 day transit time and the package is shipped out on a Monday, the package will arrive on Wednesday.The transit times also do not include weekends and/or holidays.

• From Mom.com, Inc. is not responsible for packages that are stolen, refused, not picked up or that are misdirected due to incorrect or incomplete addresses.

• Partner Schools-We arrange and manage shipping dates for Welcome, Holiday and Final Exams care packages with our partner schools. The packages ordered from our partner schools are held and shipped ship out all together as per our partnership agreements. Unless otherwise requested, packages will ship with the corresponding partnership school dates.
  

• Our Fedex Delivery services DO NOT include Saturday or Sunday Delivery. If you need Saturday delivery, please call 877-666-2968. Additional charges may apply. There is no option for delivery on Sunday or Holidays.

• Fedex does not deliver to PO Boxes. If you submit a PO Box as a shipping address, we will automatically ship your package via USPS Priority Mail. Additional charges will apply as USPS costs are higher. These charges will be reflected in the shipping confirmation email.

• Future Delivery Dates- You have the option to enter a date for packages to to be shipped in the future. Please make sure you have allowed enough time for the package to arrive with service chosen.
  

• We currently ship to US addresses, Hawaii, Alaska, and APO/FPO addresses.There is a $ 10.00 surcharge for packages shipping to Hawaii and Alaska.
  

• To maintain our quality shipping standards, we suggest using FedEx Express service  to ship your packages. There is a $ 10.00 shipping surcharge that will be added on prior to shipping for Hawaii and Alaska.

• MVP Club packages are shipped on the first week of the month.
  

• Please note-Many college and university housing facilities have a central package pickup location. Students may be required to pick up their package at a desk or mail center. The following shipping times reflect the delivery to the address provided. It does not account for individual college and university package distribution policies. Because of this, students may receive packages shortly after delivery. Please contact the college or university if you have questions.

• MAIL / PACKAGE ROOM:  Many colleges have a mail room which receives student packages.  These mail rooms receive the package on the day you indicate you want the package to be delivered.   Often the student is notified that they have a package waiting THE NEXT DAY.   The student may not pick up the package until 2 DAYS AFTER it was delivered (or more).   Schedule your package to arrive EARLY.  Although it's not required, it's not a bad idea to notify the student that a package is coming their way so that they can look out for a slip or email from the mailroom or inquire with the mail room if they have not received the package.  This will not spoil their surprise, but rather help to build excitement and anticipation of something coming their way.  Oh yeah...and it will help to ensure that they actually receive the package.

  CAMPUS ADDRESSES: Check with Housing, Residence Life, or Student Affairs to make sure your shipping address is formatted correctly.  Sometimes a dorm name and number is required (we cannot obtain this for you), other times a campus box number.  In almost all cases, we must have a physical street address in order to ship via FedEx. Campus Box Numbers do not always work in the same way regular PO Boxes work....in most cases packages may be delivered to a campus box number via FedEx if a street address is included in the shipping address.

• Returns & Undeliverable Packages Policy

  We guarantee safe delivery and quality for all of our packages. If any of the items in your care package are damaged upon delivery or if the package is not delivered in a timely fashion*, you or the recipient must contact our office within 3 business days after delivery, to discuss a replacement or refund.  Please call us 877-666-2968 or email us at customercare@from-mom.com regarding any damage or quality concerns. *If package is not delivered, you must contact us with in 7 days of ship date.
  

• From Mom.com, Inc. is not responsible for packages that are stolen, refused, not picked up or that are misdirected due to incorrect or incomplete addresses.Therefore no refunds or credits will be issued.
  

Shipping Cost: