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Payment / Billing: We gladly accept VISA, Mastercard and American Express.
If you prefer to call in your order, please use our toll free number:877-MOM 2YOU or 877-666-2968. Our hours are Monday - Friday, 9:00am-4:pm CST
Your credit card will be billed at the time of purchase. For the Care Package of the Month Club orders, credit card is billed for entire purchase at time of initial sale.
Returns Policy:We are certain you will be completely satisfied with the quality of our care packages. If for some reason, products have been damaged in shipping or you are unhappy with the quality of your package, please call CUSTOMER CARE at 877-666-2968 and we will work with you to resolve the problem. Damage or problems must be reported within 5 business days of receipt of package.
Substitution Policy:All of us at From Mom.com, Inc. work hard to keep our inventory and website up to date. Sometimes, due to circumstances beyond our control, products become unavailable. We reserve the right to substitute items of equal or greater value.
To request a product substitution, please call CUSTOMER CARE at 877-666-2968.
Privacy Policy:At From Mom.com, Inc., we respect our customers' privacy. We will not distribute, sell, or rent customers information to any third party.
Data Security:Our website at From Mom.com is using secure servers through GeoTrust.
Ordering / Shipping Policy:
- Internet orders require 24 hours to process.
- Phone orders are processed the same day.
- Shipping costs are additional.
- At From Mom.com, we take pride in the quality of our care packages. To insure that this level of quality is maintained, we limit our shipping dates.
- Care packages are shipped regular and 2nd day FedEx or UPS on Monday, Tuesday and Wednesday.
- Care Packages are shipped Next Day UPS or FedEx on Monday, Tuesday, Wednesday and Thursday.
- We currently ship to US addresses, Hawaii, Alaska, and APO/FPO addresses.
- Packages shipped to Hawaii and Alaska can only be shipped using overnight service.
- From Mom.com, Inc. is not responsible for packages that are not picked up or that are misdirected due to incorrect or incomplete addresses.
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